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Contact Email: FamGo-Service@outlook.com
After-Sales Service Instructions
E-commerce Platform Order Screenshot
(Must clearly display: Platform name, order number, purchase date/time, product name, payment information)
1. Required Warranty Documentation
To ensure efficient processing of your warranty claim, please prepare the following documents:
Screenshot of your e-commerce order
(Clearly show: Platform name, order number, purchase date/time, product name, payment details)
2. Warranty Processing Timeline
The entire process will be completed within 14 business days from the date of your successful warranty submission.
Note: Delays may occur due to:
Public holidays (processing time will be extended accordingly)
Missing/incomplete documentation or information from the customer
Click to view Warranty Policy